1. Cancellation — keep your days, not a refund
Pro Membership is a recurring subscription (monthly or yearly). Cancelling does not trigger a refund of the current period. Instead, like most subscription apps:
- You keep full Pro access for every remaining day of the period you already paid for.
- The subscription simply never renews again — no further charges.
- Cancellation is self-service via the Stripe Customer Portal (Billing → History → manage subscription) and takes effect immediately for renewals.
Partial or pro-rated refunds are not provided for cancelled subscription time.
2. When refunds are available
We process full refunds at our discretion when one or more of the following applies:
- You were charged twice for the same purchase (duplicate/billing error).
- A subscription auto-renewed within 48 hours and you haven't used any Pro feature since the renewal.
- A one-time credit pack (AI hints, SEC-OPS credits) purchased within the last 30 days where the credits haven't been spent.
Tips, donations (Support Us tiers), and credits that have already been spent are non-refundable.
3. How to request a refund
Email legal@hacking.community with the Stripe session ID (visible in Billing → History), your account email, and a brief reason. We respond within 3 business days. Approved refunds are returned to the original payment method via Stripe.
4. Chargebacks
If you initiate a chargeback through your card issuer instead of contacting us first, we may suspend your account pending dispute resolution. Chargeback abuse may result in a permanent ban.
5. Contact
Refund team: legal@hacking.community.